Insurance Claim Coordination.

Roof Scope Notes

Insurance claim coordination, as we do it, is the roofing contractor's half of the claim process - not the insurance half. We handle scheduling the roof walk around the adjuster's availability, having documentation ready before they arrive, and meeting the adjuster on the roof to answer condition questions directly. We are a roofing contractor, not a public adjuster, and we do not negotiate with the carrier on the owner's behalf.

Coordination starts with the claim number if one exists, the date of the damage, the roof age if known, and prior repair history, so our inspection lines up with what the carrier already has on file.

We try to complete our own inspection a day or two ahead of the adjuster appointment so we already know where the problem areas are and can walk them there directly.

On the roof walk, our role is to answer technical questions: membrane type, approximate age, how current damage compares to the surrounding field, and what a complete repair would require, including code-required upgrades. We keep that conversation factual and roof-specific.

A historic-district building on the peninsula may have roof access restrictions that affect how quickly an adjuster meeting can be scheduled. A North Charleston industrial or port-adjacent facility may need a full morning rather than an hour. A hospitality property downtown needs the roof walk timed around guest operations.

After the roof walk, we put the findings into a written damage assessment - photos, moisture readings, measurements, and a recommended scope - that the owner can share with their adjuster or agent.

It means we handle the roofing side of a claim in progress: scheduling the roof walk, having documentation ready, and answering technical roofing questions on site. We do not represent the owner in negotiations with the carrier.